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Service and Tech Support

A JVC Customer Service representative will help you.

Contact Us by Phone

(Continental USA)
All Parts Orders 1-800-252-5722
Customer Care Center 1-800-252-5722
Authorized Service Locator 1-800-252-5722
Factory Service Center Repair Status 1-800-252-5722


JVC Authorized Service Centers

FTH (Camcorder)
20801 Currier Road City of Industry, CA 91789
Phone: 626-333-2435

Mendtronix (Home Theater Projectors)

Use this link to register and send your HD Home Theater Projector in for repair. If your HD projector is out of warranty, evaluation fee will apply.

*Important:The JVC Factory Service Center accepts only Professional/Broadcast and Simulation Projector products for repair. Home Theater projectors are serviced at our Authorized Service Center (Use this link to register and send your HD Home Theater Projector in for repair). For Consumer product service, please refer to the Service Center Locator for an Authorized Service Center, or contact your selling dealer. Consumer products will not be accepted at our Factory Service Center. If you are sending your professional product to a Factory Service Location, please pack your unit carefully, and forward the unit together with proof of purchase and this Repair Request form. If your product is out of warranty, a $50.00 evaluation fee will apply. If you have any questions please contact our Customer Care Center at (800) 252-5722.

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Press Contact: Terry Shea

Phone: 973-930-9410



JVC's Environmental Policies


Battery Recycling

JVC voluntarily supports the Rechargeable Battery Recycling Corporation (RBRC), a non-profit public service organization dedicated to recycling rechargeable batteries. The RBRC "Call2Recycle" Campaign allows consumers to locate used battery collection sites nearest them or mail in their non-working batteries free of charge. For more information, call 1-800-8BATTERY or visit their website.

Projection TV and Projector Bulb Recycling

Consumers with JVC projection televisions and/or projectors are strongly encouraged to safely recycle their mercury-containing D-ILA lamps. A list of electronics recycling centers, including those that accept mercury-containing lamps, can be found at E-cycling Central.

The Northeast Waste Management Officials’Association provides additional information on the use of Mercury in electronic products and recycling.

The State of Vermont also provides residents with information on the proper disposal of mercury-containing lamps and bulbs on their website.