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HD Projector Repair


Contact Us

Service and Tech Support

A JVC Customer Service representative will help you.

Contact Us by Phone

(Continental USA)
All Parts Orders 1-800-252-5722
Customer Care Center 1-800-252-5722
Authorized Service Locator 1-800-252-5722
Factory Service Center Repair Status 1-800-252-5722

JVC Authorized Service Centers

FTH (Camcorder)
20801 Currier Road City of Industry, CA 91789
Phone: 626-333-2435

National Pro Video (Home Theater Projectors) * NOTE some models qualify for advance exchange. Please contact the selling dealer or JVCKENWOOD Customer Care at 800.252.5722 to confirm before sending units in for repair

7102 Brookside Rd #106 Pearland, TX 77581
Phone: 855-996-7843

Use this link to register and send your HD Home Theater Projector in for repair. If your HD projector is out of warranty, evaluation fee will apply.

*Important: The JVC Factory Service Center accepts only Professional/Broadcast products and Simulation Projector products for repair. Home Theater projectors are serviced at our Authorized Service Center (Use this link to register and send your HD Home Theater Projector in for repair). For Consumer product service, please refer to the Service Center Locator for an Authorized Service Center, or contact your selling dealer as consumer products will not be accepted at our Factory Service Center. If you are sending your professional product to the Factory Service Center, please pack your unit carefully and forward the unit together with proof of purchase and this Repair Request form. If your product is out of warranty, an evaluation fee will apply. If you have any questions please contact our Customer Care Center at (800) 252-5722.

Other Contact Information

Contact Us by E-mail・Phone

Press Contact: Terry Shea

Phone: 973-930-9410

JVC's Environmental Policies

Battery Recycling

JVC voluntarily supports the Rechargeable Battery Recycling Corporation (RBRC), a non-profit public service organization dedicated to recycling rechargeable batteries. The RBRC "Call2Recycle" Campaign allows consumers to locate used battery collection sites nearest them or mail in their non-working batteries free of charge. For more information, call 1-800-8BATTERY or visit their website.

Projection TV and Projector Bulb Recycling

Consumers with JVC projection televisions and/or projectors are strongly encouraged to safely recycle their mercury-containing D-ILA lamps. A list of electronics recycling centers, including those that accept mercury-containing lamps, can be found at E-cycling Central.

The Northeast Waste Management Officials’Association provides additional information on the use of Mercury in electronic products and recycling.

The State of Vermont also provides residents with information on the proper disposal of mercury-containing lamps and bulbs on their website.